Underwhelming Personally was not the experience was hopefully for. It was farly slow to get assistance by at least one person that on that day didn't seem like they wanted to be there and when did get seen well past my apt time felt like I was rushed to get back on schedule. At the end pretty sure the doc got a personal call and decided to take that as they rushed out so I was left in the room wondering if I was just supposed to leave or what? Then still had the issue which is really unfortunate so booked with Buffalo Eye clinic. After the experience there just blocks away it just highlighted the service/effort level enough that would share my "opinion" on my service. It was really hard to pay my bill and feel good about what it cost for this level for service!
I have used West Metro Ophthalmology for years & always had a great experience. This year I had an eye injury & they fit me in quickly, explained everything & were very reassuring. I would recommend them to anyone!
Both my husband, Albert, and I have had cataract surgery performed by Dr. Luke Dolezal since December 2021. All communications, visits, follow up, surgery, results, support staff, and anything else I have forgotten to mention, went very well. We were both totally pleased with the entire experience. Thank you!
I woke up with my eye swollen shut and tried to go to Stellis Health Urgent Care in Buffalo and the receptionist walked me next door and asked the secretary at West Metro Opthamology if they could squeeze me in. Within five minutes of walking in WITHOUT an appointment and new to the clinic I was seen. I was treated kindly and taken very seriously. The doctor was very concerned about my eye infection, did a thorough examine and put me on a stronger antibiotic which my eye infection is thankfully finally responding to. I can see through my right eye now for the firat time in days. The doctor was adamant I come back Friday when again, they will be squeezing me in on their lunch break. In my experience, this level of care is rare. They treated me (as a new patient with no appointment) like their absolute top priority. Grateful to God and all the staff at West Metro Opthamology for rushing to my aid in my hour of need. God bless you all!
Professional and approachable!
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