I’ve been waiting here for 30 minutes now. 4 people who I was ahead have been helped before me. Very frustrating! Wells Fargo can you please look into this branch! Absolutely ridiculous! I’ve never gone through the drive through for banking so I did not know I could hit the call button for help. However, nothing was explained to me so I just sat there as they helped every one else. May want to get your staff up to date on procedures to get things moving faster!
Overall I'd like to give this location a good review. However the last 4 or 5 times I've been there I've gotten stuck with the same teller. She's slow, apparently doesn't know what she's doing and has to ask everyone else what to do, and asks me invasive questions in order to cash my checks like where I'm employed, what I make for income, what my job title is, how long I've been employed there, my SSN, how long I've lived at my current address etc. No one else at this bank or any other bank does this and I've cashed checks with other tellers since she's cashed mine and haven't been asked such things despite her claims that these questions are required
I've been a Wells Fargo client since 1998. House loans. Car loans. Private Loans. Business Loans. Checking Accounts. Savings Accounts. Business Accounts. I don't feel like they owe me anything...I know how it works (they only care about your money)...but the LEAST they could do is provide semi-mediocre service. I walk into the Buffalo branch at 2:15PM today. There are five tellers (only one of them helping someone), two managers in the adjacent office (neither with a client) and three "bankers" at desks (none of them with clients). I ask if someone can help me set up a Teen Checking Account. I have all the necessary documents...literally everything I need. Their response: "You need to make an appointment online." I assume that means I can get right in today, I mean LITERALLY NO ONE is doing anything. Nope. "One to two weeks," they tell me. HOW DO THESE PEOPLE HAVE JOBS? Wells Fargo is an embarrassment to banks everywhere. Time to find somewhere else to keep my money.
Wait times here are horrible, whether you're going into the lobby, or using the drive-up window.... Tellers don't seem to be in any sort of a hurry to speed things up. I was just there, and there was a line in the lobby out to the doors. 2 tellers working, while one went to the break room to take a break. Manager sitting in his office surfing on his phone. Wow, what a joke. I make daily deposits for my company over at Old National and never have to wait. Both inside and the drive-up is very fast. I'm thinking maybe it's time to move my personal accounts over there as well.
I used to be able to go into any Wells Fargo branch and process wire transfers fairly quickly. I've been doing this weekly for years. However, it seems as though this branch has changed their policy. I can no longer just walk in and process a wire transfer, I have been told that appointments are now required. As a small business owner, my day is challenging enough. Having to schedule a time and arrange my work day to make a simple wire transfer seems ridiculous. Oddly, when I do come into the branch, there are at least two employees standing in the lobby doing nothing. One greets customers as they come into the door and then points them towards an open teller, as if it's not obvious that the teller is open. The other one just stands around observing. This seems like an incredible waste of resources, especially when I, the customer who is about to pay $45 for a wire transfer has been told that since I did not make an appointment, it may take half an hour or more before I may see a banker. I was just told that perhaps I should make an appointment and come back later, like I really have time for that. Wells Fargo, you need to be more customer-centric.
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