Don’t usually leave reviews, but I went in for an oil change/regular maintenance and they broke my radiator… the way that Hunter and Brittney handled the situation was perfect. They accommodated for my situation, we’re understanding and covered the cost of fixing the damage. Clear communication and went above and beyond to make sure I was taken care of! Couple days without a car but it’s clear that they did everything in their control to solve the problem.
Update: great service and staff. I had what I thought was a problem with my truck possibly caused by Valvoline but it wasn’t. Brittney at Valvoline reached out to my wife right away with my concerns and told me to come in to have it looked at. I decided to go to a local mechanic and I just got my truck out of the shop and it wasn’t related to Valvoline. It was fuel tank pressure sensor. I updated my review to 5 stars and I appreciate a business that cares. First off we go here for all of our families oil changes and I really like the experience. They are Fast, Nice and very professional all the time. I’ve never had a problem until a little over a week ago I got home and my check engine light came on. It’s never had this light come on since I owned it and it’s weird it came on right after service. I saw puddle of fluid on my drive way I’m not sure if that’s anything but maybe when they changed the cabinet filter or oil something got it? I’m looking to get it to a mechanics but all the shops are so swamped so now I have a vehicle I don’t really want to drive.
Good service. The lady that was working was definitely giving the service center manager an attitude and definitely made it seem like she didn't want to be there. The car next to me needed and VA (airfilter) that they didn't have on hand and when the SCM asked about it she very loudly and rudely told him "I'm going to get it". I also asked about coupons because 115$ for an oil change is a little high and was told by the SCM that he would find one for me....didn't happen. Bottom side tech seemed like he was really getting fed up with everyone, but I completely understand. It's 90 degrees, and the cars are hot, I felt his pain. I worked for Corp VIOC and regret wasting 4 years of my life working for people who tell you that " The process isn't broken, you are broken" Infamous words from kyle mcmahon and his lap dog neil. But the SCM that helped me was working with what he had the best way he could. I'd recommend this VIOC if your in a pinch and need to get your oil changed right away. 4 Outta 5
Fast service and helpful staff. A drive through oil change while you wait in your car. Easy. Fast.
Everytime I go to vavoline they always pinch my washer fluid lines when replacing my air filter. I directly asked them to be careful as the last location we went to did it two times in a row. YET AGAIN they ended up pinching a hole in it and making me repair the line again.
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