Jessica cut and styled my hair and I LOVE it. Haven't had this great a haircut in many years. I've had so many compliments. Thank you Jessica
What I love about Lux, is the experience as a whole from start to finish. The staff are professional and friendly. There is plenty of time allotted, so I never feel rushed like at other salons during the color and cut process. The stylist gives you their full attention and I am always surprised by how accommodated I feel after leaving. I have been here several times with a few different stylists, and each one holds high standards for customer service and satisfaction.
I don't remember the name of the girl that did my waxing, but I asked for a Brazilian. She said she was done after only doing the front, I mentioned that she hadn't done the back and she said some people don't want the back done, I had asked for a Brazilian which meant I wanted the back done and she didn't even ask me. Not only that, but there were so many patches of hair left, I pointed the patches out and asked her to finish removing them. She tried saying she was done 3 more times, each time there was still more hair to be removed. She finally got all the hair removed and I made up an excuse to leave because I did not trust her to do my eyebrows after that. I would give zero stars but she was at least nice about me telling her to fix it each time. However, waxing means no hair, so I'm not sure why she thought she was finished and did a good job 🤦🏻♀️
I went to Lux for the first time and it was an AMAZING experience. I had Clare and she was GREAT! She was welcoming and did exactly what I wanted to my hair :)
Ali B did an amazing job for my lashes. Great thing about her as a lash tech is that she moves fast but still gives amazing results. Win-win. I appreciated that she kept in mind my back problems. She had a heating pad and cushion to help during my appointment.
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