My daughter needed a crown. Within a few months, the adhesive on the crown failed, so we returned with the crown for a repair. We were charged $178.54 to re-glue the crown back on. It took less than 5 minutes. I called and challenged the bill, and we were given an $80 courtesy discount. I called a second time, spoke with Stephanie in billing, who let me know we still need to pay the final $95. I clarified that this was 100% a Koala issue, and I should not have to pay for inferior products. She kept repeating there is $95 due. I had really hoped to find a resolution, as we like the location and service.
Well after waiting and waiting December of 19 I finally thought my child was gonna finally get the help he needs for his mouth! As he was referred to them. And there was a plan put in place already! The appointment was made and everything was set! Nope they totally changed what they wanted to do and didn't do a thing! But tell me to come back on 3-6 month!
Love this dentist. My daughter never complains about pain. Quick yet thorough. Friendly, welcoming staff! Super glad that she can go until she is 18! I thought there was a cutoff at age 12. Books, toys, movies, Xbox, awesome! No toys or Xbox right now because of CoVid... Neat and clean atmosphere. Other people complaining on yelp about not being able to go in the back need to teach their children independence. My daughter started when she was 5 and has been fine every time. It's an operating room, you can't be in there for the sake of distraction, getting in the way, and a health hazard. Can't have 10 parents in the back room where they are trying to work. Also can't baby your child forever. Toughen them up! This is dentistry not brain surgery, let go of their hand, otherwise they will fear the dentist for years!
My son has been going here for several years. Never had a single problem. Both the front end and dental staff have always been friendly and patient, and Dr. John is very knowledgeable and kind! Appointments are always quick and easy! Highly recommended!
Very nice and helpful people. Was running late to have my boys' teeth cleaned, and the folks at Koala dental we're SOOO nice and understanding.
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