I've been a client for 17 years. Chris is a great agent who has always taken good care of my family. The office staff are also amazingly efficient and friendly. They are always quick to follow up on an questions.
I used to have everything insured with them (multiple cars, motorcycles, and homeowners) I finally had enough of the rate hikes, and canned responses as to why. Canned responses from Chris himself about specific homeowners questions. They wouldn't acknowledge any attempts to cancel my auto when I switched, so I had to cancel automatic payment and wait for them to call. But the greatest part of all, is that they ignored my requests to end my home owners insurance until I threatened to get my lawyer involved. I also was quoted $5 to let my snowmobile coverage expire that was paid in full (via email no less as they don't answer my calls). At that point I was really done with them, called corporate and had remaining policies cancelled and paid out.
Our insurance has been with the Chapman Agency for close to 10 years - I have referred many family and friends to his agency and they all have had great experiences, including myself. As a business professional, I have received above and beyond customer service by "Chris" and his staff. They are very professional and knowledgeable. Thanks for your professionalism!
I have been with the Chris Chapman Agency for over 6 years. I have had nothing but the best experience whenever I call or stop in. They are always helpful and knowledgeable. Anyone that says anything different is completely wrong. They are always reaching out to make sure we are happy! As an insured you have the right to non renew; in MN if you pay your renewal premium you are choosing to renew with the company you are with. So anyone that states they force you to renew is completely false and they need to take some responsibility! I don't normal go on and do reviews but when I see one that is so completely untrue I have no choice but to let people know the real Truth!
Chris and his team are true professionals, making it an easy choice to have our Home, Auto and Life Insurance policies in their care. I value the guidance and recommendations that have been brought to my attention over the years and I rest easy knowing that I don't need to worry about how my family is protected. First rate, all the way.
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